Refund policy

KINGDOM GUIDES – RETURN AND REFUND POLICY

We want you to be fully satisfied with your purchase. Because we sell both a physical product (Printed Book) and a digital product (PDF), the following terms apply separately to each.

PRINTED BOOK (Physical Product)
You may request a return within 14 days of receiving your order. To be eligible, the book must be unused and in the same condition you received it, in its original packaging.
To start a return, contact us at contact@kingdomguides.uk with your order number. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective, in which case we cover the cost.

DIGITAL PRODUCT (PDF)
Because digital files are delivered instantly and cannot be "returned," refund eligibility is limited:
- If you have NOT yet downloaded the file, you may request a full refund within 24–48 hours of purchase.
- Once the file has been downloaded, the sale is final and non-refundable, except in cases of a technical fault (e.g., corrupted file) that we are unable to resolve.
To request a digital refund, contact contact@kingdomguides.uk within the eligible window with your order number.

DAMAGED OR INCORRECT ITEMS
If your printed book arrives damaged, defective, or incorrect, contact us within 14 days of delivery with photos of the issue, and we will arrange a free replacement or full refund.

CONTACT
Kingdom Guides
8 Barnstock, Peterborough, PE3 8EH, England
Email: contact@kingdomguides.uk
Phone: +44 7564 039061